Privacy Policy

This Privacy Policy explains how Bizzo collects, uses, stores, and protects personal information belonging to visitors and registered account holders. It applies to all interactions with our website, mobile application, and related services, and it is intended to give players in Australia a clear understanding of their data protection rights before and after registration. By accessing the site or creating an account, a user acknowledges that their information will be handled in line with the practices described below.

Scope of This Policy

This document covers personal data collected through account registration, deposits and withdrawals, customer support interactions, promotional participation, and general browsing activity on our domain. It applies equally to desktop and mobile users, including those accessing services through the mobile app. Where third-party providers such as payment processors or game studios handle data on our behalf, this policy also outlines the nature of that relationship, though those providers may maintain their own separate privacy terms. Nothing in this policy overrides applicable Australian privacy law or the terms of the licence under which the operator functions.

Information We Collect

We collect several categories of information to operate the platform, verify identity, process payments, and comply with regulatory obligations. Some data is provided directly by the player during registration or verification, while other data is gathered automatically through cookies and similar technologies during normal use of the site.

We do not collect more information than is reasonably necessary for these purposes, and sensitive categories of data are only requested where required for identity verification or fraud prevention under our KYC obligations.

How We Use Personal Information

Personal information is used primarily to create and maintain player accounts, process financial transactions, verify identity in line with anti-money-laundering requirements, and deliver customer support. We also use account data to detect and prevent fraudulent activity, to enforce the eligibility rules attached to account features such as deposit limits or self-exclusion, and to maintain accurate records for regulatory reporting. Where a player has opted in to receive updates about account-related matters or platform changes, contact data may be used for that purpose. We do not use personal data to make decisions that would circumvent responsible gambling tools such as deposit limits, self-exclusion, or time-outs.

Bonus-related data, including participation in deposit-based offers, spins allocations, or wagering progress, is retained only to the extent necessary to administer the applicable terms and conditions of that bonus, such as wagering requirements, maximum bet restrictions, and validity periods. This data is not used for purposes beyond verifying compliance with those rules.

Cookie Policy

Cookies and similar tracking technologies are used to support core website functionality, remember player preferences, and gather anonymised analytics about how the site is used. Some cookies are strictly necessary for the platform to function, such as those maintaining a logged-in session, while others are used for performance measurement or to tailor the display of content based on prior interactions. Players can manage cookie preferences through their browser settings, though disabling certain cookies may affect the functionality of the site, including login persistence and language preferences.

We do not use cookies to collect financial account details or to track activity across unrelated third-party websites for advertising purposes beyond what is disclosed in this policy. Cookie data is retained only for as long as necessary to fulfil the purpose for which it was collected, after which it is deleted or anonymised.

Legal Basis for Processing

Personal data is processed on the basis of contractual necessity, where processing is required to provide the services a player has requested, such as account creation or withdrawal processing. Processing may also occur to meet legal obligations, including identity verification and record-keeping required under anti-money-laundering frameworks. In limited circumstances, data may be processed based on legitimate interest, such as fraud prevention, or with explicit consent where required, such as for certain types of communication.

Sharing of Information with Third Parties

Personal data may be shared with select third parties where necessary to operate the platform. This includes payment service providers who process deposits and withdrawals, identity verification services engaged for KYC checks, and software providers who deliver the underlying gaming content. We may also disclose information to regulatory bodies or law enforcement agencies where legally required to do so. Any third party engaged to process personal data on our behalf is bound by confidentiality and data protection obligations consistent with this policy. We do not sell personal information to third parties for marketing purposes.

Data Retention

Personal data is retained for as long as an account remains active and for a further period afterward as required to satisfy legal, tax, and regulatory obligations. Financial and verification records in particular are typically retained for a period after account closure to comply with anti-money-laundering requirements. Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

Data Security

We apply industry-standard security measures to protect personal and financial information, including encryption technologies such as 128-bit SSL to safeguard data transmitted between a player’s device and our servers. Access to personal data within the organisation is restricted to personnel who require it to perform their duties, and internal systems are monitored for unauthorised access attempts. While no system can guarantee absolute security, we continuously review our safeguards to reduce risk and respond promptly to any identified vulnerabilities.

User Rights

Players have the right to request access to the personal data held about them, to request correction of inaccurate information, and to request deletion of data where retention is no longer legally required. Players may also request a copy of their data in a portable format and may object to certain types of processing, subject to our legal obligations to retain specific records. Requests relating to personal data can be submitted through our customer support channels, which are available via live chat, email, or the contact form accessible from the account dashboard. We aim to respond to legitimate requests within a reasonable timeframe and may need to verify identity before actioning a request.

Children and Age Restrictions

Our services are intended exclusively for individuals who are at least 18 years old, which is the legal minimum age for gambling in Australia. We do not knowingly collect personal information from anyone under this age, and any account found to belong to a minor will be closed immediately, with any funds handled in accordance with our terms and applicable regulation. Age verification checks form part of our standard know-your-customer process and may require submission of a government-issued identity document before withdrawals are processed.

Responsible Gambling and Data Protection Tools

Data protection and responsible gambling are closely linked on our platform, since account information is used to enforce protective tools such as deposit limits, wagering limits, loss limits, session time-outs, and self-exclusion periods. When a player activates any of these tools, the relevant account restrictions are recorded and applied consistently across the account until the player requests a change, where permitted. We encourage players to review our responsible gaming guide for further information on the tools available and how to use them. Players who are concerned about their gambling behaviour are encouraged to contact independent support organisations for confidential advice.

International Data Transfers

Because our operations may involve service providers located outside Australia, personal data may be transferred to jurisdictions with different data protection standards. Where such transfers occur, we take reasonable steps to ensure that receiving parties maintain an adequate level of protection consistent with the principles set out in this policy, including contractual safeguards where appropriate.

Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. Where changes are material, we will take reasonable steps to make players aware, such as a notice on the website or within the account area. Continued use of the platform after such changes take effect constitutes acceptance of the updated policy.

Contacting Us About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can reach our support team through live chat, email, or the contact form linked from their account, all of which are available on a continuous basis. We aim to handle all privacy-related enquiries promptly and transparently, and where a concern cannot be resolved directly, players retain the right to escalate the matter to an appropriate regulatory or licensing authority. For general account questions unrelated to privacy, players can review other informational sections of the site, including details on payment methods and account access through login and registration.